Description Frequently Asked Questions ( F.A.Q.s, FAQs or Q&As ), when done well, deliver a lot of value not only to your website visitor but also to your organization. The FAQ is a mature information format that orginated in 1982 and has evolved along with …

Description F for fast . That’s how users read your precious content. In a few seconds, their eyes move at amazing speeds across your websiteÂ’s words in a pattern that’s very different from what you learned in school. In our new eyetracking study , we r…

Description It’s hard to write a general article about application design mistakes because the very worst mistakes are domain-specific and idiosyncratic. Usually, applications fail because they (a) solve the wrong problem , (b) have the wrong features …

Description The organizations with the 10 best-designed intranets for 2015 are: Accolade (The Netherlands), a social housing office for affordable homes Adobe (United States), a digital marketing and media solutions company ConocoPhillips (United…

Description Scoped search allows users to limit their search to a section or type of content on a website instead of searching everything in one go.  Typically, it is implemented in two ways: drop-down scope selection and autocomplete scope suggestions , whi…

Description Traffic data collected by IBM shows the following allocation of traffic and sales  to online shopping sites during Christmas 2014: Mobile (smartphones): 40.6% of traffic and 15.9% of sales = ratio of sales-to-visits of 0.39 Tablets: 15…

Description In Web design, there’s much confusion about the “page fold” concept and the importance of keeping the most salient information within a page’s initially viewable area . (That is, in fact, the definition: “above the fold” simply means “viewable …

Description In research on how people read websites we found that 79 percent of our test users always scanned any new page they came across; only 16 percent read word-by-word. (Update: a newer study found that users read email newsletters even more abruptl…

Description Hiding content and navigational elements on web pages is an increasing trend, fueled in part by the goal of displaying minimal content and the constraints of producing a single design for mobile and desktop . While it is a good practice to defer se…

Description User experience professionals’ salaries seem to have stabilized following the wild ride of the dot-com bubble around 2000. Many salary surveys have been conducted since 1998, but the real picture only emerges once you unify the findings and consider …